HOTDOCS SOFTWARE REFUND POLICY
We thank you for visiting our Web site. We want you to feel comfortable about transacting business with HotDocsResouces.com a REAL Automation Solutions, Inc. (REAL) web site. Due to the agreement between REAL and HotDocs LTD, REAL will not be able to refund any HotDocs software that is purchase through the website. If the product or services that you receive are defective or you are unable to use them, please contact us within 14 days of receiving your order. We will be happy to exchange your product or service for one of equal or lesser value.
OTHER PRODUCTS REFUND POLICY
We thank you for visiting our Web site. We want you to feel comfortable about transacting business with HotDocsResouces.com a REAL Automation Solutions, Inc. (REAL) web site. Due to the nature of the products that are non-subscription based and are delivered electronically to our customers we do not offer refunds for these transactions processed on our website. If the product or services that you receive are defective or you are unable to use them, please contact us within 14 days of receiving your order. We will be happy to work with you to ensure that the product you received is working.
SUBSCRIPTION PRODUCTS REFUND POLICY
Your subscription to the Services will commence on the earlier of the time and day You pay for the product. Subscriptions last for a fixed period of time, for example, Month to Month subscription and 1 year subscription. Unless You designate otherwise in Your Account preferences, Your subscription will automatically renew at the end of the Subscription Period and REAL will charge the then-current renewal fees to the credit card associated with Your Account. If You cancel a subscription, REAL is not obligated to refund subscription charges already paid. Cancellation will take effect at the end of the current Subscription Period unless a sooner date is requested. After cancellation, You will no longer be able to access or use any Services. Your subscription will automatically terminate or expire upon the earlier of (1) non-renewal, cancellation or expiration of a subscription or failure to pay subscription fees when due, if applicable, (2) REAL’s discontinuation of the Services, or (3) failure to comply with these Terms.
REAL may designate certain enhancements and new releases of the REAL Services as “Beta Services.” Beta Services are not intended for use in a production environment. You acknowledge and agree that (1) Beta Services are experimental in nature, have not been fully tested and may be discontinued at any time, (2) Beta Services may not meet Your requirements or perform as intended, (3) use of Beta Services may not be uninterrupted, error free or free of faults, (4) Your use of Beta Services are for the sole purpose of evaluating and testing the service and providing feedback to REAL, and (5) You shall inform Your employees, staff members and other users regarding the nature of Beta Services. By using Beta Services You acknowledge the above conditions and expectations of performance and reliability. Your use of Beta Services is and shall be subject to these Terms.
REAL may offer free Services. Free Services have no fixed Subscription Period and are valid as long as REAL continues to offer the free Service. Free Services require an active Account and are subject to certain usage limits which are explained within each free Service. Free Services associated with Your Account that remain inactive for a period of ninety days may be removed and your data deleted without further notice to You. REAL may discontinue free Services at any time, at which point your access to the free Service will end.
REAL may terminate Your access to and use of the Services if You (1) harm, disrupt or otherwise engage in activity that diminishes the REAL brand, Services, computer system or network, (2) misrepresent Your identity, impersonate any person or attempt to gain access to any Account, computers or networks related to the Services, without authorization, (3) attempt to interfere with any other person’s use of the Services, (4) use a Service inappropriate for Your usage (for example, if You are backing up external hard drives and servers, You must use the appropriate REAL solution specially designed for such use).
You are solely responsible for ensuring that Your use of the Services is in compliance with all applicable foreign, federal, state and local laws, rules and regulations. You shall defend, indemnify and hold REAL, its officers, directors, shareholders, affiliates, suppliers and licensors, harmless from and against any and all damages, fines, penalties, assessments, liabilities, losses, costs and expenses (including attorneys’ fees, expert fees and out-of-pocket expenses) in connection with Your use of the Services, Your violation of these Terms, Your violation of any third-party rights, including any intellectual property rights, any misuse or fraudulent use of credit and debit cards, any claims that the Services or any party thereof were exported or otherwise shipped or transported by You in violation of applicable laws, rules and regulations, or any claim of misuse of the Services, including but not limited to any claim that You are storing illegal files or data in Your Account.
CANCELLATION OF ORDERS
All orders can be canceled prior to the downloading of the product. If you choose to cancel your order after purchase please make sure you do not download the product and contact us via firstname.lastname@example.org or by calling 801-766-3183.;